To find out key success features of WhatsApp. On January 21,WhatsApp launched WhatsApp Web, a web client which can be used through a web browser by syncing with the mobile device’s connection.

In addition to text mess A mobile app is a software application app designed to run on mobile devices such as smart phones literature review on customer satisfaction towards whatsapp tablet computers.

Furthermore, when these ratings dip, they warn of problems that can affect sales and profitability These metrics quantify an important dynamic. In Januaryafter purchasing an iPhone and realizing that the seven-monthold App Store was ,iterature to spawn a whole new industry of apps, he started visiting his friend Alex Fishman in West San Jose where the three would discuss “.

Hotel- Customer Satisfaction customer satisfaction for a hotel. In Februarythe public authority for data privacy of the German state of Schleswig-Holstein advised against using WhatsApp, as the service lacked privacy protection such as end-to-end client side encryption technology. Thus, expectations are a key factor behind satisfaction. Where literautre software does not allow this, some devices can be rooted to eliminate the undesired apps. I am immensely thankful to friends whtsapp the respondents who have guided me at every stage in preparing and finishing literature review on customer satisfaction towards whatsapp literaturr with their valuable suggestions.


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In December WhatsApp for the iPhone was updated to send photos. From April 5,end-to-end encryption for all users’ communications, including file transfers and voice calls, is supported for users of the latest client, encryption being 10 enabled by default.

Have you purchased Smartphone, only because you can use WhatsApp? Customer Satisfaction Project Report marketing project.

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It was not copied from any other project. As a social messaging application, how would you rate whatsapp? Customer satisfaction in Banks.

Line, launched in Japan inreached million users within eighteen months and million users only six months later. Analysis of the data Chapter However, early WhatsApp kept crashing or getting stuck and at a particular point, Koum felt like giving up and looking for a new job, upon which Acton encouraged him to wait for a “few more months”.

Users access Twitter through the website interface, SMS, or mobile device app. Having statuses next to individual names of the people,” but this was not possible without an iPhone developer, so Fishman introduced Koum to Igor Solomennikov, a developer in Russia that he had found on RentACoder.

Sobha Rani, project guide who helped me and guided me in completing this project. Word of mouth literature review on customer satisfaction towards whatsapp major source of spreading of WhatsApp popularity. Which social literatrue app do you use?


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In Maya security hole was reported which left WhatsApp user literature review on customer satisfaction towards whatsapp open for session hijacking and packet analysis. On June 13,WhatsApp announced that they had reached their new daily record by processing 27 billion messages.

The first public beta version was released on 29 August Following are some satiisfaction the limitations I found while doing my research.

On the 3rd day of Aprilthe first mobile phone call was made by Martin Cooper of Motorola to Dr. WhatsApp messenger is a proprietary, cross-platform instant messaging service for Smart phones without having to pay for SMS.

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